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Christer
Last seen 41 minutes ago
Christer (5)
Overall
Super Star
Overall
Record
22/4/11
Win Percentage
65%
Archive

2024

2024-02-02 13:57:16
rating 5.9
2024-01-28 12:41:38
rating 6
2024-01-14 13:14:20
rating 6
2024-01-07 00:13:05
rating 6
2024-01-05 18:07:03
rating 5.9

2023

2023-12-29 22:52:22
rating 6
2023-12-21 21:21:09
rating 6
2023-12-19 16:04:27
rating 6
2023-11-02 13:35:55
rating 6
2023-10-03 18:18:21
rating 6
2023-09-13 19:12:07
rating 6
2023-07-12 18:17:17
rating 5.9
2023-07-11 22:33:25
rating 6
2023-06-29 11:09:33
rating 6
2023-05-27 23:06:09
rating 5.4
2023-05-10 11:45:33
rating 6
2023-05-03 21:31:28
rating 5.9
2023-04-25 18:01:24
rating 5.6
2023-01-29 15:52:51
rating 5.8
2023-01-21 18:35:18
rating 6
2023-01-11 12:39:37
rating 5.4
2023-01-02 18:57:10
rating 6

2022

2022-12-31 12:10:19
rating 6
2022-11-30 23:28:31
rating 5.6
2022-03-28 15:32:21
rating 5.8

2021

2021-10-16 20:23:20
rating 5.9
2021-09-02 11:32:40
rating 6
2021-08-27 23:04:22
rating 6
2021-08-06 23:08:34
rating 5.8
2021-07-26 01:26:31
rating 5.8
2021-07-20 02:46:59
rating 6
2021-07-07 20:30:33
rating 5.9
2021-06-14 14:24:30
rating 6
2021-03-09 00:39:11
rating 5.9

2020

2020-12-09 11:20:11
rating 6
2020-11-30 18:03:36
rating 5.8
2020-10-13 11:59:57
rating 5.9
2020-08-08 22:48:43
rating 5.8
2020-08-07 21:32:26
rating 5.9
2020-03-18 14:09:47
rating 6

2019

2019-12-13 21:32:02
rating 6
2019-11-25 16:00:40
rating 5.9
2019-04-14 23:33:08
rating 6
2019-04-07 16:59:39
rating 6
2019-04-07 00:55:26
rating 6
2019-01-08 15:27:38
rating 5.9
2019-01-05 02:58:18
rating 5.8

2018

2018-08-17 17:28:31
rating 6
2018-08-15 00:05:40
rating 6
2018-07-17 20:17:40
rating 6
2018-06-28 14:28:08
rating 5.9
2018-05-23 17:55:10
rating 6
2018-05-10 22:42:46
rating 6
2018-05-09 19:42:28
rating 6
2018-04-30 10:44:23
rating 5.8
2018-04-23 12:33:02
rating 5.8

2017

2017-04-23 18:06:35
rating 6
2017-04-06 23:00:56
rating 6
2017-04-03 19:06:00
rating 6
2017-03-29 22:35:46
rating 6
2017-03-25 16:18:39
rating 6
2017-03-11 21:24:26
rating 6
2017-02-14 14:23:58
rating 6
2017-02-10 14:54:03
rating 6

2016

2016-11-30 00:04:21
rating 6
2016-11-27 23:40:04
rating 6
2016-11-17 18:18:07
rating 6

2015

2015-09-06 23:59:26
rating 6
2015-01-24 15:56:29
rating 6
2015-01-22 13:10:32
rating 6
2015-01-19 21:20:53
rating 6
2015-01-10 19:03:45
rating 6

2014

2014-09-09 15:35:53
rating 6

2013

2013-04-26 11:48:40
rating 5.7

2012

2012-12-18 17:37:29
rating 5.9
2012-11-18 18:19:19
rating 6
2012-09-25 13:47:16
rating 5.6
2012-08-15 12:31:53
rating 5.9
2012-08-10 23:12:22
rating 5.9
2012-06-27 22:53:48
rating 5.9
2012-04-10 11:56:38
rating 5.9
2012-03-07 13:52:00
rating 5.9
2012-02-16 16:59:56
rating 5.9
2012-02-04 19:00:41
rating 5.3

2011

2011-07-25 23:32:43
rating 5.6
2011-05-23 13:12:52
rating 5.6
2011-02-04 14:26:18
rating 5.4

2010

2010-03-26 11:38:41
rating 5.1
2010-03-01 12:16:53
rating 5.6

2009

2009-12-08 16:40:30
rating 5.8

2008

2008-09-11 14:47:19
rating 4.1
2008-02-26 21:16:54
rating 5.3
2008-01-21 01:01:58
rating 5.6

2007

2007-11-06 21:23:14
rating 5.1
2007-10-16 00:26:11
rating 5.4
2007-09-30 17:10:03
rating 5.4
2007-09-30 12:01:42
rating 5.3
2007-08-09 12:14:57
rating 4.5
2007-08-06 12:02:52
rating 4.9
2007-08-03 17:56:21
rating 5.4
2024-02-29 18:27:30
28 votes, rating 6
No-shows for scheduled matches and site policy
There's an active thread on the forums at the moment, discussing a topic that's essentially about site policy and enforcement. Specifically speaking how unscheduling of matches work in a practical sense, and how the staff manages these requests.

Since this topic is important, and I don't want to bury the response in a forum thread, I am instead going to respond in a blog (which will be linked in the thread as well). This way, it will be easier to find later down the line, as well as be more visible to everyone.

As a short summary on the situation that triggered this, a staff member was approached by a coach stating they had missed a match being scheduled for them, and was asking to have the match unscheduled to not have teams of both them and the opponent locked into the match in question and needing to deal with finding a time to schedule the game. The staff member unscheduled the match on request.

The complaint here is that the opponent wanted to play the match, and felt that the ability to have matches unscheduled is both against the rules of the site, and undermines the competitive nature of the system (specifically, this was a blackbox scheduled game).

By the rules as written, scheduled matches are intended to be played out. The core intent of the rule is to make the blackbox scheduler meaningful and not let coaches cherry pick their opponents and avoid perceived "hard" matches. In a general sense, this matters not only for meta competitions like the BBT, but also for teams building towards Major tournament participation.

However, the real world is rarely this simple and the staff team has to handle requests to have matches cancelled because of no-shows now and again. On an individual level, this is rare, but from a global site perspective there are a few requests like this every day. To put a number on that, roughly 1% of games being scheduled are unscheduled by staff like this.

Because of the rarity of these events, and the limited number of staff members who perform these unscheduling events, we have in the past not really had technical tracking of how often someone requests this, and simply rely on a collective memory of who requests and who is the coach who no-showed. Anyone who no-shows more than very occasionally have been approached by a staff member to remind them of the policy that matches are expected to be played. This more or less only happens with new coaches to the site, who aren't familiar with how the system works, or the expectations. I can't recall a long-standing coach being approached about this in recent times.

Being extremely literal with the rules, we'd never allow coaches to unschedule, or cancel games and just force everyone to finish the games they started/got scheduled to. However, this would mean that certain teams would simply be locked into a game forever, because someone simply dropped off the site and didn't return or as a more complex example stays on the site but more or less refuses to play, responding to all messages with a "no, I can't play at that time" response.

The disconnection flowchart that I drew up covers the common situation, where coaches are actually wanting to finish the game, and acts as a general guideline to how the process works. It's incredibly helpful to quickly convey the overall intent, and most of the time there are no issues. It is, however, not a be-all-end-all flowchart that covers every little detail. Staff have to remain flexible enough and take the actual situation into account when dealing with issues like this, and having a flowchart that covers 100% of the situations that can happen is simply not feasible.

In order to not be too strict, FUMBBL simply has to be a little bit flexible and try to take into consideration that people have lives outside the site and sometimes, a family member or some other external event demands attention strongly enough that a scheduled match is forgotten.

While I'm not looking to completely change how staff members deal with unschedule requests I have taken steps to not need to rely on a collective memory of unschedule requests, and for a few days there has been a system in place to technically track unscheduled and forfeited matches. The number of recent unscheduled/forfeited matches is clearly visible to the staff members, and will act as a point of information going forward. I recognize that just relying on the collective "feel" isn't good enough, but it simply has not been a big deal in the past. The vanishingly small number of unscheduled matches hasn't really required this level of technical support. Obviously, I don't expect the number of unscheduled matches to go up, but it doesn't hurt to have technical information available.

To close this off, I also want to mention that me and the staff members are all human who do make mistakes at times. Judging things the wrong way, making the wrong calls, or simply missing information. FUMBBL couldn't exist without the hard, and thankless, work of the staff team, and I am happy to take blame for any mistakes that is made by any member of the staff. If there is a situation where the rules are unclear, or if the information available at the time of a decision being made isn't good enough that's on me and should not reflect badly on the staff member who was asked to make the call.

It's a constant series of decisions to make, and it's absolutely inevitable that some decisions aren't necessarily perfectly correctly made. In the triggering case, the staff member could have approached the opponent before making the decision, but sometimes it's simply not worth dragging things out and it's always going to be a balancing act of allowing some leeway to smooth out how the site works and being strict with the rules.

As always, I'm happy to discuss rules and policies with people, and am absolutely open to suggestions on how to improve them. If you have such ideas or simply want to talk about things, I'll happily do that on Discord to forgo some of the "formality" of a post like this.

I hope this has been at least somewhat coherent and understandable. The intent of this post is to bring up the staff perspective and why things are the way they are. There are always ways to improve things, and hopefully people will be able to maintain their cool overall and talk things through without resorting to pie-throwing on the forums. I'm sure those of you who spent the time reading the linked forum understands what that refers to.

Either way, thanks for taking the time to read this, and I will keep following the discussion both in the responses to this blog and on the forum thread.
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Comments
Posted by The_Murker on 2024-02-29 19:07:05
In 13 years I have never had a member of the volunteer staff respond to any request or question of mine in anything but a sincere and thoughtful manner. I'm sure it feels thankless at times, but hopefully they all feel appreciated enough, enough of the time to make it feel worth it.

Thanks to the staff for running the place.
Posted by MattDakka on 2024-02-29 19:25:02
Thanks for the blog!
Personally, I'd like an automated system awarding a win to the coach who showed up to the game and is still connected to the game after 10 minutes from the draw (this way the next draw would not be lost).
After 10 minutes a client pop-up could appear, and by clicking on it the win could be awarded.
The important thing is that the win is awarded automatically without any staff intervention required.
Automatic win speeds the process up and reduces the staff's work.
Posted by Nelphine on 2024-02-29 19:41:39
I appreciate you Christer, for taking the time to address this topic in such a thorough, and thoughtful, fashion.
I'm very happy to hear that the process worked the way i thought it did, but that you are still open to adjusting and improcing it. Thats what i thought was the case, but hearing it again, is alwways helpful and worthwhile.
I'm continually impressed by the staff on this site - the time, the dedication, and the attempt to always ensure the sute is running well. When concerns come up, staff have always done two things: worked together to ensure consistency, and responded in a timely fashion, sometimes changing their mind or resolving thins when appropriate.
While Christer gets credit, for leading by example and having an amazing view and goal for the site, i also want to credit all the other staff as well, for upholding that and making this sute easily the best ive ever interacted with.

Thank you.
Posted by RDaneel on 2024-02-29 20:02:34
In this story I don't think anyone has ever even dreamed of questioning the work of the staff who - I repeat for the umpteenth time - have a performance in terms of resolving open tickets that exceeds that of the IT support of well-known multinationals (I say this because I know what I'm talking about).

I can only say thank you.

And thank you for this post. J

Just a remark when you write
"However, this would mean that certain teams would simply be locked into a game forever, because someone simply dropped off the site and didn't return or as a more complex example stays on the site but more or less refuses to play, responding to all messages with a "no, I can't play at that time" response."

Actually according to the flow chart this kind of problem could easily be solved with a deadline: those who don't show up for the game are usually at fault. But it is perfectly acceptable that there are a thousand reasons for not doing so useless to repeat ourselves here. So is not a "dramatic fault" and if there is mutual will to solve in 3 days the problem can be solved.
But it is not acceptable for those who do not show up to reject any rescheduling proposal for 3 consecutive days
So the proposal of someone to award automatic victory after 10 minutes I find extreme and wrong and I do not agree with it.

But if after 72 hours you have not been able to come to an agreement with the coach who did not turn up, well in this case the victory is awarded to the coach who did turn up, and this will be the decision of the staff which no one will be able to contest.

P.S) for some reason the link in this blog at the top leads to a hidden site I think it has to do with the development site ( "dev....") https://dev.fumbbl.com/index.php?name=PNphpBB2&file=viewtopic&t=32898
Posted by Nelphine on 2024-02-29 20:24:33
I dont think its as cut and dried as victory after 3 days (and im definitely against auto win).

I have often spun the box on a holiday, at a time i would normally never be able to play at. Whether i, or my opponent, no shows, im not likely to be able to schedule against them going forward, even if you gave me a month, let alone 3 days.
Posted by RDaneel on 2024-02-29 21:50:31
@Nelphine : the goal here is to avoid voluntary postponement of the match (for stealth reasons), which is VERY rare.

If two coaches want to reschedule the match and cannot do so within the 3 days they simply include an admin in their PM-tickets who knows that they must not use the 72-hour timeout. The 72 hours timeout only applies if a coach voluntarily delays the match or does not do so voluntarily but has simply abandoned the site for a long time.

At the end of the day, the rule must be reasonable and not be a guillotine as some extreme mono-activists would like...
Posted by spelledaren on 2024-03-01 11:21:38
Once more Fumbbl is run with more dedication and consideration than most sites anywhere.

Thank you for the clarity on this.
Posted by awambawamb on 2024-03-01 16:34:11
staff can rough at times, but that's just because most of us never met the person on the other side of the screen.
when arguing, we should ask ourselves if it's worth it. we live in an aggressive environtment, where instictive reaction are praised and being gentle is often seen as an act of weakness. "If you have the choice between being right and being kind, choose being kind": sometimes it means "I'm wrong" even when you are right, discarding the idea that someone violating a law (or a code of conduct) is doing something against us, personally, while it isn't but against the person who violates said rule.
Posted by BeanBelly on 2024-03-01 19:19:34
Just a note to second what Spelladaren said. And say thanks to the Staff who with Christer do an admirable job of running the community